Billing Terms and Conditions

Plush Paws Co – Billing Terms & Conditions

These Billing Terms explain how payments are handled when you shop with Plush Paws Co. By placing an order on our website, you agree to the terms outlined below.


1. Accepted Payment Methods

To make checkout simple and secure, we offer a range of trusted payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express
  • Apple Pay & Google Pay
  • Bank transfer for bulk or special orders — contact us first if you require this option

2. Payment Processing

  • Payment must be completed in full at the time you place your order.
  • Your order will not be packed or shipped until the payment has cleared.
  • If a payment is declined or does not process properly, the order will not be confirmed.

If you experience any payment issues, please reach out to our support team.


3. Pricing & Currency

  • Prices may be updated or changed at any time without notice.
  • Any applicable delivery fees or taxes will be displayed clearly at checkout before payment is submitted.

4. Secure Payments

Your security is important to us.

  • Our store uses SSL encryption to protect data during checkout.
  • Payments are processed through reputable gateways that follow strict security standards.
  • We do not store your full credit card details on our servers.

5. Refunds & Chargebacks

  • Refunds are handled according to our Return & Refund Policy.
  • If there is an issue with your order, please contact us first so we can assist and resolve the matter quickly.
  • Any unauthorised or fraudulent chargebacks may be disputed if we can verify that the order was fulfilled correctly.

6. Fraud Prevention

To protect our customers and our business, Plush Paws Co may:

  • Cancel or pause orders that appear suspicious
  • Request additional verification for high-value purchases
  • Block transactions linked to unusual or risky activity

These measures help ensure a safe shopping environment for everyone.


7. Contact Us

If you need help or want more information, feel free to reach out to our customer support team or check our FAQs page. We’re always here to assist.

Contact Information:

Store Name: Plush Paws Co

Address: 1005/35 Shelley Street, Sydney, NSW, 2000.

Email:  info@plushpawsco.com

Phone: +61403 466 834

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (Sydney time)

We do our best to reply to your e-mail within 1-2 business days.