Plush Paws Co – Frequently Asked Questions (FAQ)

Welcome to the Plush Paws Co FAQ page!
We’ve put together answers to the questions we get asked the most, so you can shop with confidence.
If you need help with anything not covered here, our support team is always happy to assist.

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1. How long does delivery take?

Our general delivery timeline within Australia is:

• Handling time: 1–2 business days

• Transit time: 6–8 business days

• Estimated arrival: Usually between 7–10 business days

You can find more detailed information on our Shipping Policy page.

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2. Do you offer free shipping?

Yes! All orders delivered within Australia include free standard shipping with no minimum purchase required.

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3. Where is Plush Paws Co based?

Plush Paws Co operates from Australia and focuses on providing high-quality pet products.
All orders placed through our store are shipped within Australia.

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4. What if my product arrives damaged or faulty?

If something arrives damaged, incorrect, or defective, we’ll replace it at no extra cost.
Simply get in touch with us within 30 days so we can help you arrange a replacement.
You can find full details on our Return Policy page.

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5. Can I cancel my order?

We offer a short cancellation window of 24 hours after the order is placed.
If you need to cancel, just contact us as soon as possible.

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6. What is your return policy?

We offer a 30-day easy return period for most items.
To read the full return guidelines, please visit our Return Policy page.

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7. When will I receive my refund?

Once your returned item reaches us and passes inspection, your refund will be processed.
Most refunds appear on your original payment method within 5–7 business days, depending on your bank.

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8. Do you offer warranties on your products?

Yes — all purchases come with a 30-day warranty period.
If something seems off with your order, we’re here to help.

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9. How can I contact customer support?

You can reach us anytime through our Contact Us page or by emailing:
📩 support@plushpawsco.com

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10. Do you ship internationally?

At this time, we only ship within Australia to ensure fast, reliable delivery.

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11. Do you have a physical store?

We operate exclusively online.
This helps us keep prices competitive and maintain a larger range of products.

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12. Do you accept bulk or wholesale orders?

Yes — if you’re interested in placing a bulk order, feel free to contact us and our team will assist with details.

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13. How do I exchange an item?

If you’d like to swap your item for another size or colour, just reach out to us.
We’ll walk you through the simple exchange process.

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14. How do I track my order?

Once your order has shipped, you’ll receive a tracking link by email.
You can also track your order through our Track Order page.

Free delivery worldwide

30-Day Easy Returns