Plush Paws Co – Shipping Policy (Australia)

At Plush Paws Co, we want every part of your shopping experience to feel smooth and stress-free. To make things simple for our Australian customers, we offer free shipping on all orders worldwide, with no minimum purchase required.

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Where We Ship

This shipping policy applies to all orders delivered worldwide.

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How Long Shipping Takes

We start working on your order as soon as it comes through. Here’s a general guide to our shipping timeframes:

• Order Cutoff: Orders placed before 5:00 PM Sydney time are processed the same business day. Orders placed after this time are handled the next business day.

• Handling Time: Usually 1–2 business days (Monday to Friday) to pack and prepare your order.

• Transit Time: Most packages arrive within 6–8 business days, depending on your location and carrier conditions.

• Estimated Total Delivery Time: Typically 7–10 business days from the time your order is placed.

Please note that public holidays, weather disruptions, and regional delivery routes may affect these estimates.

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Who Delivers Your Order

International Carriers and Postal Networks: Including global logistics providers and their local delivery affiliates in your destination country (such as DHL, FedEx, UPS, or national postal services)

Your order will be sent using the most suitable carrier based on your address.

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Shipping Costs

All international orders ship free of charge—no minimum spend and no hidden fees.

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Delivery Problems

If your tracking hasn’t updated, your parcel is delayed, or something doesn’t look right, please reach out to us. We’re always happy to help and will sort things out as quickly as possible.

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Order Tracking

Once your order has been dispatched, you’ll receive an email with your tracking number. You can follow your parcel’s progress through our Order Tracking page at any time.

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Need Help?

If you have any questions, check our FAQs or contact our support team—we’re here to help.

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Contact Information