Privacy policy

Last updated: November 20, 2025

This Privacy Policy explains how Plush Paws Co (“Plush Paws Co,” “we,” “us,” or “our”) collects, uses and protects your personal information when you visit our website, shop with us, or contact us in connection with our services (collectively, the “Services”).

By using our website or purchasing from us, you agree to the practices described below. If you do not agree with any part of this Privacy Policy, please discontinue using our Services.

1. Changes to This Policy

We may revise this Privacy Policy occasionally to reflect updates in our practices, technology changes, or legal requirements. When we do, the updated version will be posted on this page, and the “Last updated” date will be changed.
Your ongoing use of our Services means you accept the updated policy.

2. Information We Collect

The type of information we collect depends on how you interact with us. We may collect the following categories of personal information:

Information You Provide Directly

This includes:

• Your name, address, and contact details
• Order details (billing address, shipping address, payment confirmation)
• Account login information
• Messages or information you send to our customer service team

You may choose not to provide certain information, but doing so may affect your ability to use some features of our website.

Information Collected Automatically

When you browse our site or use our Services, we may automatically gather:

• IP address
• Device and browser type
• How you interact with our site (pages viewed, time spent, clicks, etc.)
• Network information
• Cookies and similar tracking tools

We use cookies to improve your shopping experience, understand how visitors use our site, and personalise content.

Information from Third Parties

We may also receive information from:

• Service providers such as Shopify
• Payment processors
• Advertising partners
• Analytics tools
• Shipping partners

Any third-party information is treated according to this Privacy Policy.

3. How We Use Your Information

We use personal information for several purposes, including:

To Provide Products & Services

• Fulfilling your orders
• Managing your account
• Managing returns or exchanges
• Sending order updates
• Processing payments
• Shipping your items

Customer Support & Improvements

• Answering questions or resolving issues
• Improving website features and services
• Monitoring website performance

Marketing & Personalisation

• Sending promotions or updates (only if you opt in)
• Personalising your shopping experience
• Showing relevant ads
• You can unsubscribe from marketing emails at any time.

Security & Fraud Prevention

We may use your information to:

• Detect or prevent fraudulent activity
• Verify account activity
• Protect our website, customers, and business

Legal and Regulatory Compliance

• Consumer Protection Laws: Including the Australian Consumer Law (ACL), the EU Consumer Rights Directive, and applicable state and federal consumer protection laws in your jurisdiction.
• Data Privacy and Protection Regulations: Including the Australian Privacy Act 1988 (Cth), the European Union General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and other regional privacy frameworks.
• Law Enforcement and Government Requests: To comply with a subpoena, court order, search warrant, or other valid legal processes issued by government authorities globally.
• Other Applicable Global Regulations: Any local, state, national, or international laws, regulations, or industry standards relevant to our operations and your location.

4. Cookies and Tracking Technologies

Cookies help us understand browsing behaviour and improve your experience.
Most browsers automatically accept cookies, but you can choose to block or remove them.
However, disabling cookies may cause parts of the website to stop functioning properly.

Shopify’s cookie information can be found at:
https://www.shopify.com/legal/cookies

5. When We Share Your Information

We may share your information with:

• Service providers (Shopify, payment gateways, shipping partners, cloud storage providers)
• Marketing and advertising partners
• Technical and analytics services
• Business partners (only when necessary to provide Services)
• Regulators or law enforcement, when legally required
• Third parties involved in a business transfer, such as a merger or sale

We do not sell your personal information.

6. Children’s Privacy

Our website and products are not intended for children.
We do not knowingly collect information from anyone under 16.
If you believe a child has provided personal information, please contact us so we can delete it.

7. Security & Storage

• Provide and Maintain Our Services: To fulfill orders, manage your account, and deliver customer support.
• Comply with Global Legal Obligations: To meet our statutory, tax, accounting, or regulatory requirements under applicable local, national, and international laws.
• Resolve Disputes and Enforce Agreements: To address legal claims, handle complaints, and enforce our terms of service.
• Maintain Legitimate Business Records: For internal auditing, security monitoring, fraud prevention, and historical reporting. 

8. Your Rights (Australia)

• The Right to Access and Portability: You can request a copy of the personal information we hold about you and request that we transfer it to another service provider in a machine-readable format. 
• The Right to Correction: You can request that we update, amend, or correct any inaccurate, incomplete, or out-of-date personal details.
• The Right to Deletion (The "Right to be Forgotten"): You can request that we permanently erase your personal data from our systems, subject to certain legal exceptions (e.g., tax or fraud record retention).
• The Right to Opt-Out or Object: You can object to the processing of your data, limit our use of sensitive data, or unsubscribe from direct marketing communications at any time.
• The Right to Non-Discrimination: We will not deny you goods, charge different prices, or provide a lower level of service if you choose to exercise any of your privacy rights. 
• The Right to Lodge a Complaint: You have the right to contact or file a formal complaint with the data protection authority or supervisory regulator in your local jurisdiction (for example, the OAIC in Australia, the ICO in the UK, or your local EU Data Protection Authority)

9. Complaints

• In Australia: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) online at www.oaic.gov.au.
• In the European Union / EEA: You may contact your national Data Protection Authority (DPA).
• In the United Kingdom: You may lodge a complaint with the Information Commissioner’s Office (ICO).
• In the United States: Depending on your state, you may file a complaint with your State Attorney General or relevant state privacy agency.

10. International Data

Some of our service providers are located overseas, including in the United States and Canada (Shopify).
By using our Services, you consent to your information being transferred, stored, and processed outside Australia.

11. Contact Information

If you have questions about this Privacy Policy or would like to make a request, please contact us: